Customer Information :: FAQ

• How can I book a Cottage/Chalet?
• How much of a deposit do I have to pay to book a Cottage/Chalet?
• How can I pay?
• Do I receive a confirmation for my booking?
• Where and how do I check in/check out?
• Do you accommodate large groups? What is the best unit for us?
• Do you have a minimum stay for your units?
• Which units have a hot tub?
• What resort ammenities do you have?
• What size beds are in each unit?
• How close are your cottages/chalets to the mountain?
• Do your cottages/chalets have BBQ's?
• Do the cootages/chalets have fireplaces?
• Do your cottages/chalets have smoke detectors?
• How does the damage deposit work?
• Do I need to bring my own linens?
• Can I bring my dog?
• What is your cancellation policy?

How can I book a Cottage/Chalet?

You can send an online reservation inquiry form or call our office directly. Our customer representative will get back to you promptly with rates and availability. Our office numbers are 705-445-1467 or Toronto direct 416-213-7437.

How much of a deposit do I have to pay to book a Cottage/Chalet?

In order to confirm your reservation, we require a 40% deposit at the time of booking and the balance of the rental fee is due 30 prior to arrival.

How can I pay?

We accept all major credit cards.

Do I receive a confirmation for my booking?

Once your deposit has been processed, a confirmation will be emailed to you.

Where and how do I check in/check out?

You will need to come to our resort office at 796455 Grey Rd. 19. Check in is at 4pm and check out is at 11am.

Do you accommodate large groups? What is the best unit for us?

Realistically, our 27 cottages and chalets, which range from 3 to 9 bedroom can potentially sleep 418 people. An individual chalet that is great for large groups is our 9 bedroom Swiss style cottage that can sleep 22 people.

Do you have a minimum stay for your units?

We have a 2 night minimum stay. However, mid week bookings for large groups may be accommodated for 1 night stays.

Which units have a hot tub?

Cottage 61 - 127 Tyrolean Lane, Unit 162 - 162 Arlberg Cres., Unit 247 - 247 Grey Rd. 21

What resort ammenities do you have?

There's lots for you to do here, we have a private beach on Georgian Bay, Outdoor heated pool, children's playground, hiking/biking trails, tennis courts, volleyball courts, basketball courts, horseshoe pits and soccer/baseball playing feilds.

What size beds are in each unit?

Please refer to each individual chalet webpages where sleeping arrangements are described.

How close are your cottages/chalets to the mountain?

All of our cottages/chalets are within walking distance to Blue Mountain ski lifts, the pedestrian village and events plaza.

Do your cottages/chalets have BBQ's?

There are propane BBQ's on the decks of each unit from May until mid November.

Do the cootages/chalets have fireplaces?

All of the units have fireplaces. Most are wood burning, some are gas or electric. Firelogs for burning can be purchased in our resort office.

Do your cottages/chalets have smoke detectors?

YES. All of our units have been fire safety inspected and meet all fire code regulations.

How does the damage deposit work?

A damage deposit of $500 is required prior to check in (long weekend damage deposits are $1000). The pre authorized damage deposits will be destroyed within 2 days of check out, once a full inspection has been completed.

Do I need to bring my own linens?

Our Swiss style chalets come with 2 pillows and 1 comforter for each bed. You will need to bring your own sheets, pillowcases and towels. We provide linens and make the beds in our Executive style units, but you are still required to bring your own towels.

Can I bring my dog?

ABSOLUTLEY!!!!! We are Pet friendly with an off leash pet park which includes a "doggy pool".

What is your cancellation policy?

30 days prior to arrival.