Customer Information :: FAQ

• How can I book a Cottage/Chalet?
• How much of a deposit do I have to pay to book a Cottage/Chalet?
• How can I pay?
• Do I receive a confirmation for my booking?
• Where and how do I check in/check out?
• Do you accommodate large groups? What is the best unit for us?
• Do you have a minimum stay for your units?
• Which units have a hot tub?
• What resort ammenities do you have?
• What size beds are in each unit?
• How close are your cottages/chalets to the mountain?
• Do your cottages/chalets have BBQ's?
• Do the cootages/chalets have fireplaces?
• Do your cottages/chalets have smoke detectors?
• How does the damage deposit work?
• Do I need to bring my own linens?
• Can I bring my dog, cat ?
• What is your cancellation policy?

How can I book a Cottage/Chalet?

You can send an online reservation inquiry form or call our office directly. Our customer representative will get back to you promptly with rates and availability. Our office numbers are 705-445-1467 or Toronto direct 416-213-7437.

How much of a deposit do I have to pay to book a Cottage/Chalet?

In order to confirm your reservation, we require a 40% deposit at the time of booking and the balance of the rental fee is due 30 prior to arrival.

How can I pay?

We accept all major credit cards, certified cheques, money orders, etc.

Do I receive a confirmation for my booking?

Once your deposit has been processed, a confirmation will be emailed to you.

Where and how do I check in/check out?

You will need to come to our resort office at 796455 Grey Rd. 19. Check in is at 4pm and check out is at 11am. Directions can be printed off of our web site and they will be emailed to you with your confirmation.

Do you accommodate large groups? What is the best unit for us?

Our cottages and chalets range in size from 4 up to 9 bedroom. Larger groups can rent several chalets which are located beside each other. For example our 9 bedroom chalet can sleep up to 22 people, larger groups can rent addtional chalets. Tyrolean Village can accommodate bewteen 300 to 400 people.

Do you have a minimum stay for your units?

We have a 2 night minimum stay. However, based on availability bookings for large groups may be accommodated for 1 night stays. The cost per night will be higher.

Which units have a hot tub?

Please see our list of chalets. Some of our 4 bedroom, 6 bedroom, 7 bedroom & 9 bedroom chalets have hot tubs.

What resort ammenities do you have?

There's lots for you to do here, we have a private beach on Georgian Bay, discounted access to the PLUNGE ACQUATIC CENTRE (WATER PARK), children's playground, hiking/biking trails, tennis courts, volleyball courts, basketball courts, horseshoe pits and soccer/baseball playing feilds. Other activties in the area include skiing, snowboarding, golf, shopping, restaurants, etc.

What size beds are in each unit?

Please refer to each individual chalet webpages where sleeping arrangements are described.

How close are your cottages/chalets to the mountain?

All of our cottages/chalets are within a 10 - 15 walk of the Blue Mountain ski lifts, the Blue Mountain village and events plaza. By car it is 2-3 minutes away.

Do your cottages/chalets have BBQ's?

There are propane BBQ's on the decks of each unit from May until mid November.

Do the cootages/chalets have fireplaces?

All of the units have fireplaces. Most are wood burning, some are gas or electric. Firelogs for burning can be purchased in our resort office.

Do your cottages/chalets have smoke detectors?

YES. All of our units have been fire safety inspected and meet all fire code regulations. All of the chalets have a smoke detector on each floor.

How does the damage deposit work?

A damage deposit of $1,000 is required when you check in (long weekend damage deposits are $1,500). Ususally the damage deposits are done on a credit card and the damage deposit amount is only pre authorized on the card. The card is not charged unless there are damages, cleaning charges, etc to the chalet. The pre authorizion on the credit card will expire within a few days after you have checked out of the chalet and after the chalet has been cecked and cleaned.

Do I need to bring my own linens?

Our Swiss style chalets come with 2 pillows and 1 comforter for each bed. You will need to bring your own sheets, pillow cases and towels. We provide linens and make the beds in our Executive style units, but you are still required to bring your own towels. We can make the beds up for you, the cost is $10 per bed.

Can I bring my dog, cat ?

ABSOLUTLEY!!!!! We are Pet friendly with an off leash PET PARK and Pet Friendly Private Beach. You are responsible for cleaning up after your pet regarding pet hairs, etc. Additional cleaning charges may apply if you pet has left a mess.

What is your cancellation policy?

if the chalet is cancelled 30 days prior to arrival a full refund is granted. If the chalet is cancelled within 30 days of arrival you will lose your full rental amount. Under certain circumstances you may receive a credit for another booking time or if the chalet can be re booked at the regular price we will inform you and a refund will be granted less an admin fee. We are not in business to charge a customer without providing them service but when a customer cancels at the last minute it is sometimes impossible for us to re rent the chalet. In many cases we have turned away customers during the period we held the chalet for the customer that has just cancelled. This is the reason for our policy.

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