FAQ

FAQ


QuestionHow can I book a Cottage/Chalet?

AnswerYou can send an online reservation inquiry form or call our office directly. Our customer representative will get back to you promptly with rates and availability. Our office numbers are 705-445-1467 or Toronto direct 416-213-7437.



QuestionHow much of a deposit do I have to pay to book a Cottage/Chalet?

Answer

In order to confirm your reservation, we require a 40% deposit at the time of booking and the balance of the rental fee is due 30 days prior to arrival.



QuestionHow can I pay?

AnswerWe accept all major credit cards, certified cheques, money orders, etc.



QuestionDo I receive a confirmation for my booking?

Answer

Once your deposit has been processed, a confirmation will be emailed to you.



QuestionWhere and how do I check in/check out?

Answer

You will need to come to our resort office at 796455 Grey Rd. 19, Blue Mountain (across the street from Area 4 at Blue Mountain). Check in is at 4pm and check out is at 11am. Directions can be printed off of our web site and they will be emailed to you with your confirmation.



QuestionDo you accommodate large groups? What is the best unit for us?

Answer

Our cottages and chalets range in size from 4 up to 9 bedroom. Larger groups can rent several chalets which are located beside each other. For example our 9 bedroom chalet can sleep up to 22 people, larger groups can rent addtional chalets. Tyrolean Village can accommodate between 300 to 400 people.



QuestionDo you have a minimum stay for your units?

Answer

We have a 2 night minimum stay. However, based on availability bookings for large groups may be accommodated for 1 night stays.



QuestionWhich units have a hot tub?

Answer

Please see our list of chalets. Some of our 4 bedroom, 5 bedroom, 6 bedroom, 7 bedroom & 9 bedroom chalets have hot tubs.



QuestionWhat resort ammenities do you have?

Answer

There's lots for you to do here, we have a private beach on Georgian Bay, access to the Plunge year round water park, children's playground, hiking/biking trails, tennis courts, volleyball courts, basketball courts, horseshoe pits and soccer/baseball playing feilds. Other activities in the area include skiing, snowboarding, golf, shopping, restaurants, etc.



QuestionWhat size beds are in each unit?

AnswerPlease refer to each individual chalet webpages where sleeping arrangements are described.



QuestionHow close are your cottages/chalets to the mountain?

Answer

All of our cottages/chalets are within a 10 - 15 minute walk to the Blue Mountain ski lifts, the Blue Mountain village and events plaza. By car it is 2-3 minutes away.



QuestionDo your cottages/chalets have BBQ's?

Answer

There are propane BBQ's on the decks of each unit from May until mid November.



QuestionDo the cottages/chalets have fireplaces?

Answer

All of the units have fireplaces. Most are wood burning, some are gas or electric. Firelogs for burning can be purchased in our resort office.



QuestionDo your cottages/chalets have smoke detectors?

Answer

YES All of the chalets have a smoke detector and fire extinguisher on each floor.



QuestionHow does the security deposit work?

Answer

A security deposit of $1,500 is required when you check in . Usually the security deposits are done on a credit card and the security deposit amount is only pre authorized on the card. The card is not charged unless there are damages, cleaning charges, etc to the chalet. The pre authorization on the credit card will expire within a few days after you have checked out of the chalet and after the chalet has been checked and cleaned.



QuestionDo I need to bring my own linens?

Answer

Our Swiss style chalets come with 2 pillows and 1 comforter for each bed. You will need to bring your own sheets, pillow cases and towels. We provide linens and make the beds in our Executive style units, but you are still required to bring your own towels. We can make the beds up for you, the cost is $10 per bed.



QuestionCan I bring my dog, cat ?

Answer

Yes, we are Pet friendly with an off leash PET PARK and Pet Friendly Private Beach. You are responsible for cleaning up after your pet regarding pet hairs, etc. Additional cleaning charges may apply if you pet has left a mess.



QuestionWhat is your cancellation policy?

Answer

If the chalet is cancelled 30 days prior to arrival a full refund is granted less 3% credit card fee. If the chalet is cancelled within 30 days of arrival you will lose your full rental amount. Under certain circumstances you may receive a credit for another booking time or if the chalet can be re booked at the regular price we will inform you and a refund will be granted less an admin fee. We are not in business to charge a customer without providing them service but when a customer cancels at the last minute it is sometimes impossible for us to re rent the chalet. In many cases we have turned away customers during the period we held the chalet for the customer that has just cancelled. This is the reason for our policy.