How can I book a Cottage/Chalet?
You can send an online reservation inquiry form, book online by clicking "BOOK NOW" or call our office directly. Our customer representative will get back to you promptly with rates and availability. Our office numbers are 705-445-1467 or Toronto direct 416-213-7437.
To reserve a chalet, what kind of deposit is required?
In order to confirm your reservation, we require a 40% deposit at the time of booking and the balance of the rental fee is due 30 days prior to arrival. If the reservation is less than 30 days before the date of your planned arrival, the full payment is due at the time of booking.
How can I pay?
We accept all major credit cards,e-transfers, or certified cheques..
Do I receive a confirmation for my booking?
Once your deposit or full payment has been processed, a confirmation with a complete information package will be emailed to you (we use Panda Doc) It will have our booking confirmation, rental agreement, check in instructions, address and directions. Certain pages will require an electronic signature.
Where and how do I check in/check out?
Our CHECK IN OFFICE is located at 796455 Grey Rd. 19, Blue Mountain (across the street from Area 4 at Blue Mountain Resort). Check in window is 4pm-7pm and check out is at 11am. Directions can be printed off of our web site and they will also be emailed to you with your confirmation. The best directions to our office are if you enter "Tyrolean Village Resorts" on Google Maps on your phone and you will be directed right to our office.
Do you accommodate large groups? What is the best unit for us?
Our cottages and chalets range in size from 4 to 8 bedrooms. Many of our chalets are either duplexes or located next door to one another, therefore groups larger than 16 people can be accommodated by renting multiple chalets located close to each other. Our largest individual chalets, 8 bedroom ones, sleep up to 20 people, including adults and children.
Do you have a minimum stay for your units?
We have a 2 night minimum stay. However, based on availability bookings for large groups may be accommodated for 1 night stays. Please note that over long weekends and holidays we require a 3 nights minimum stay
Which units have a hot tub?
Please see chalet descriptions for amenities included. Our 6 and 8 bedroom cottages, our 7 bedroom Luxury cottages have outdoor 6-person hot tubs.
What resort ammenities do you have?
There's lots for you to do here!
What size beds are in each unit?
Please refer to each individual chalet webpages where sleeping arrangements are described.
How close are your cottages/chalets to the mountain?
All of our cottages/chalets are within a 10 - 15 minute walk to the Blue Mountain ski lifts, the Blue Mountain village and events plaza. By car it is 2-3 minutes away.
Do your cottages/chalets have BBQ's?
There are propane BBQ's on the decks of each unit from May until mid November. We also supply propane tanks.
We do not provide BBQ's during the Winter months.
Our Luxury cottages #A15, A16, A17 have BBQs all year round.
Do the cottages/chalets have fireplaces?
All of the units have fireplaces, either gas or electric. Please see individual chalet descriptions to see the type of fireplace.
Do your cottages/chalets have smoke detectors?
YES All of the chalets have smoke & carbon dioxide detectors, fire extinguishers, emergency lighting and full basement walkouts.
How does the security deposit work?
A security deposit of $1,500.00 will be processed on the day of arrival. It is automatically released within 5-7 business days so long as the chalet is left in reasonable condition, free of damages. For more information, please speak with one of our representatives.
Do I need to bring my own linens?
Our Swiss style chalets come with pillows, comforters, mattress covers, pillow covers provided for each bed. You will need to bring your own bed sheets, pillow cases and towels. Bedding and bath towels can be provided for an extra fee if ordered in advance. We provide linens and towels for our luxury units. (Chalets A15, A16, A17)
Can I bring my dog, cat ?
Yes, our Traditional Swiss style chalets are pet friendly. You are responsible for cleaning up after your pet regarding pet hairs, etc. If your pet sheds you must bring your own vacuum cleaner to clean up all pet hairs. Significant additional cleaning charges may apply if you pet has left a mess. Please note that we do not allow pets in our Luxury cottages (units A15, A16. A17)
What is your cancellation policy?
If the reservation is cancelled 30 days or more prior to arrival, a full refund is granted less 3% credit card fee.
If the chalet is cancelled within 30 days of arrival then the reservation is non-refundable. Under certain circumstances you may receive a credit for another booking period (during our "Low Season", Fall or Spring, the details will be discussed upon the cancellation).
If the chalet can be re-booked, we will inform you and a refund will be granted based on the amount the cottage was rented for (we provide last minute discounts so the refund issued might be less than the original amount charged) less an admin fee.
Tyrolean Village Resorts has been a family owned and operated company since 1964. We are not in business to charge a customer without providing them service, however when a customer cancels at the last minute, it is sometimes impossible for us to rebook the chalet. Very often we have to turn away customers looking to book, because we held the chalet for the customer that has just cancelled. This is the reason for our policy.
What are the rules surrounding hot tub use?
Per the Town of the Blue Mountains Municipal By-law No. 2021-70, there is to be NO hot tub use between the hours of 11pm and 7am. Failure to abide will result in the loss of your full security deposit and a municipal fine of $500.00
